Soulfull Care provides NDIS support across the Gold Coast, Brisbane, Tweed Heads and Coolangatta, with nurse-led care shaped around daily life, health needs and personal goals.
From daily support to community nursing care, see how we can help.
Learn about our experience, why we started, and why participants trust us.
Explore opportunities with Soulfull Care and learn more about working with our team.
Soulfull Care provides registered NDIS support across the Gold Coast, Brisbane, Tweed Heads and Coolangatta, led by a registered nurse with more than 18 years of hands-on experience in aged care, acute hospital settings and complex clinical support.
We combine skilled care with genuine respect, helping participants feel safe, heard and supported at home, in the community and through changing stages of life.
Choosing the right provider is about more than finding someone to assist with daily tasks. It is about having a team you can trust to listen, communicate openly and provide support that adapts as your needs change. Led by an experienced registered nurse, Soulfull Care combines clinical knowledge with genuine compassion, helping participants work towards their goals while feeling respected, safe and in control.
Founded by a registered nurse with 18+ years of hands-on experience across aged care, hospital and complex clinical settings.
We keep participants, families and support teams informed with honest updates, transparent billing and responsive support.
Every plan is built around the participant’s goals, routines, culture and preferences, so care feels safe, respectful and genuinely useful.
Before support begins, Soulfull Care takes the time to understand each participant’s needs, routines, goals and preferences. This helps us provide care that feels considered from the beginning, with the right people, the right level of support and clear expectations for everyone involved.
We look at what matters in everyday life, from personal care and health needs through to communication, culture, independence and community involvement.
As circumstances change, we review support and adjust where needed, helping participants and families feel confident that care remains safe, practical and aligned with their goals.
Tell us what you need help with, what is changing, or what kind of support you are hoping to find. We’ll listen first, then guide you through the next step.
Use the form to ask a question or talk through support for yourself, a family member or someone you work with.
Finding the right NDIS provider can bring up a lot of questions, especially when you are organising support for yourself, a family member or someone you work with. Here are a few simple answers to help you understand how Soulfull Care works and what to expect when you make an enquiry.
We look beyond availability and rosters. The right match is about personality, communication style, support needs, goals, cultural preferences and the type of assistance required. Before support begins, we take time to understand what matters to the participant and what kind of worker will help them feel safe, respected and comfortable.
For some participants, that may mean someone calm and patient who can support routines at home. For others, it may mean someone confident with community access, personal care, high intensity supports or building daily living skills. Where clinical needs are involved, we also consider the worker’s training, experience and ability to follow care plans safely.
We know support works best when there is trust, so we aim to match participants with workers who are not only skilled, but also a good fit for the person’s lifestyle, preferences and goals.
Complex health needs require careful planning, strong communication and the right level of clinical oversight. Soulfull Care is founded by an experienced registered nurse, which means our approach is guided by practical nursing knowledge, risk awareness and a strong understanding of safe care.
Before support begins, we take the time to understand the participant’s health needs, current supports, routines, risks, medications, care instructions and any relevant clinical information. This may involve speaking with the participant, family members, support coordinators, treating professionals or other people involved in their care, where consent has been provided.
From there, we work to ensure support is planned clearly. This may include individualised care plans, worker training, medication support processes, escalation pathways, monitoring requirements and clear instructions for high intensity daily personal activities. The aim is to make sure everyone involved understands what needs to happen, how it should be done and when concerns need to be reported.
We also recognise that complex care is not just about clinical tasks. Participants still deserve choice, dignity, privacy and independence. Our role is to provide safe support while respecting the person’s routines, preferences and goals. We review support as needs change, communicate with the right people and take a proactive approach to risk, so participants and families can feel more confident in the care being provided.
Nurse-led support means there is clinical understanding behind the way care is planned, delivered and reviewed. This can make a real difference for participants who need more than basic assistance, especially when there are health conditions, medication needs, wound care, dementia, mental health concerns, chronic illness or high intensity supports involved.
At Soulfull Care, nursing experience helps shape how we assess needs, identify risks, train workers and communicate with families and health professionals. It also helps ensure care is not treated as a checklist. We look at the whole person, including their health, independence, comfort, safety, culture, communication and goals.
This does not mean support feels cold or overly clinical. It means everyday assistance is backed by knowledge, structure and accountability. Participants receive care that is warm and respectful, with the added reassurance of clinical insight when it matters.
Yes. Many participants already have a support network that may include occupational therapists, physiotherapists, speech pathologists, psychologists, behaviour support practitioners, exercise physiologists, GPs, nurses, support coordinators and family members. Soulfull Care can work alongside these professionals so support is more consistent and aligned.
With the participant’s consent, we can follow recommendations, support therapy goals during daily routines, communicate changes and help reinforce strategies already in place. For example, this may include supporting mobility plans, communication strategies, behaviour support recommendations, daily living skill development or safe personal care routines.
We believe participants benefit when everyone is working from the same understanding. Clear communication helps reduce confusion, avoid duplicated effort and make sure support workers know how to assist in a way that reflects the participant’s broader goals.
Feeling comfortable with a support worker matters. Support often happens in personal spaces, during personal routines or while a participant is working towards goals that require trust. If a participant does not feel comfortable, we want to know.
Soulfull Care takes feedback seriously and responds with respect. Sometimes the issue may be a communication mismatch, a difference in personality, a concern about how support is being delivered or simply that the match does not feel right. Whatever the reason, participants should feel able to speak up without feeling difficult or guilty.
We will listen to the participant, family member or representative, then work through the concern in a practical and respectful way. Depending on the situation, this may involve adjusting how support is delivered, providing extra guidance to the worker, checking expectations, changing routines or arranging a different worker where appropriate.
Our goal is not to force a match that does not work. It is to make sure the participant feels safe, respected and in control of their support. We also understand that some participants may find it hard to raise concerns directly, so we aim to make feedback simple and approachable.
Trust can take time, especially for participants who are anxious, have had poor experiences with providers, or need support with very personal tasks. That is why we focus on clear communication from the start and remain open to change as support continues.
We start by asking, listening and documenting what matters to the participant. Cultural safety is not about making assumptions. It is about understanding each person’s preferences, beliefs, routines, language needs, family involvement, food practices, personal care preferences and communication style.
Where language or communication differences are present, we work with the participant and their support network to find the clearest and most respectful way to communicate. This may include using preferred interpreters, translated information, visual supports, simple written instructions, family-supported communication where appropriate, or strategies recommended by speech pathologists or other professionals.
We also consider practical details, such as gender preferences for personal care, religious or cultural routines, privacy needs, preferred decision-making processes and how the participant wants information shared.
The aim is to provide support that feels respectful and safe, not one-size-fits-all. Every participant has the right to be understood, included in decisions and supported in a way that honours who they are.
Yes. Transitions can be stressful, particularly when support needs have changed, health concerns are involved or previous care arrangements have broken down. Soulfull Care can help participants and families move into new support arrangements with planning, communication and practical care.
This may include support after a hospital stay, a change in living situation, a move into supported independent living, a shift from family-led care, or a change from another provider. We take time to understand what has happened, what support is currently in place, what risks need to be managed and what the participant needs to feel settled.
For hospital transitions, this may involve reviewing discharge information, understanding medication changes, supporting personal care routines, helping with mobility or daily tasks, and working with health professionals where consent is provided. For provider transitions, it may involve reviewing existing routines, understanding what worked or did not work, and helping the participant feel more confident with a new team.
Our focus is to make the process feel less overwhelming. We aim to provide clear next steps, safe support and a steady approach while the participant adjusts.
